Your privacy is important to us. We have obligations to protect your data under GDPR regulations and you, as the data subject, have rights, including the right to be informed. That means we need to let you know about the ways in which we collect and use your data, how it is stored and who we share it with. Please read this privacy policy carefully before you use our website. By using our website, you confirm that you accept this privacy policy and will comply with it. If you do not agree to this privacy policy, you should not use our website.
Our Company
Chat Automation Limited is a company incorporated in England and Wales (company no. 15082183) and whose registered office address is at 801 London Road, Westcliff-On-Sea, England, SS0 9SY.
Your Personal Information
Where you provide personal information to Chat Automation Ltd through our online contact service, email or other direct methods, your data will be used only for the service you requested and in line with the Principles and Rights of The General Data Protection Regulation. Any intended changes to data use will be communicated to you prior to taking place.
Disclosure of Personal Data
Third Parties
No personal data is currently shared with any Third Parties – they provide services only. Where there is an intention to share data, you will be notified who and why, prior to that taking place in order that you may reasonably object.
We use a third-party service, GoDaddy to host our website. As is true of most websites, we gather certain information automatically through your use of the Site. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring or exit pages, the files viewed on the Site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and clickstream data to analyse trends in the aggregate and administer the site, this data is saved into server logs.
For more information, please visit GoDaddy’s Web Hosting page.
If you mail us, please be advised that we use the Microsoft 365 service. For more information on security surrounding this service, please visit Microsoft’s Trust Centre. We monitor any emails sent to us, including file attachments, for viruses or malicious software.
We use a third-party service, HubSpot (UK), as a sales management tool to help us monitor the progress of initial client contacts and sales. When we receive communication about new clients or projects either via email, phone or from the website, we add all information into HubSpot. For more information about HubSpot’s data privacy visit HubSpot's Privacy documentation.
Legal Obligations
We may disclose, but are not obliged to disclose, your personal information if required to do so by law or order of the court or if we believe that such action is necessary to prevent fraud or cyber-crime or for the purpose of, or in connection with, any legal proceedings (including prospective legal proceedings) or for the purposes of obtaining legal advice or to protect us, our affiliates, our website or the rights (including the rights of privacy, confidentiality and reputation), property or personal safety of any person or otherwise in accordance with the current Data Protection Legislation.
If you have any concerns about Data Privacy and / or Security at Chat Automation, or to contact us about your Rights under GDPR, please email in the first instance to DPO@chat-automation.com
Cookies
Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
How do we use cookies?
As with most other online services, our website uses first and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better user experience and helping to speed up your future interactions with our website.
What cookies do we use?
Google Analytics is used throughout the www.chatautomation.cool webpages. For more information on how Google Analytics collects and uses website data, please refer to their cookie policies: https://www.google.com/policies/privacy/partners/. Should you wish to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/
How can I control my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. Data privacy has always been of the highest importance for Chat Automation, and we will always remain open and transparent with our processing of your personal data.
